Terms of Service

Overview

These Terms of Service ("Terms") govern your use of Bizaxl mobile applications on Apple App Store and Google Play Store, including but not limited to:

• Bizaxl Tuition Suite (Staff, Owner, Parent, Student)
• Bizaxl Hospitality Suite (Staff, Owner, Manager)
• Bizaxl Insurance, Cafe, Legal Management
• Website at bizaxl.com

By downloading, installing, or using any Bizaxl app, you acknowledge and agree to be bound by these Terms.

If you are using the app on behalf of an organization (school, hotel, business), you represent and warrant that you have authority to bind that organization to these Terms.

1. License & Usage

1.1 Grant of License

Bizaxl Optimisations LLP ("we", "us", "our", "Bizaxl") grants you a limited, non-exclusive, non-transferable, revocable license to use the Bizaxl apps for your or your organization's authorized purposes in connection with the Bizaxl services, subject to these Terms.

1.2 Restrictions

You agree NOT to:

• Reproduce, modify, or create derivative works of the app or content
• Reverse engineer, decompile, or attempt to extract source code
• Rent, lease, or lend the app to others
• Use the app for any illegal purpose or in violation of any law
• Attempt to gain unauthorized access to the app, backend, or user data
• Use the app to develop a competing product
• Remove or alter copyright, trademark, or other proprietary notices
• Use the app to transmit malware, viruses, or malicious code
• Scrape, crawl, or systematically extract data from the app
• Share your account credentials or allow others to use your account
• Use the app in any way that disrupts service availability

1.3 Permitted Use

You may:

• Use the app for your authorized business operations
• Access your organization's data
• Create, modify, view, and delete your own data (per permissions)
• Download reports and backups (where applicable)
• Integrate the app with your existing Bizaxl backend instance

2. Account & Subscriptions

2.1 Account Creation

For Organizational Users (Schools, Hotels, Businesses):

• Your organization's administrator creates accounts
• You are responsible for maintaining account credentials
• You are responsible for all activity under your account
• Multi-user accounts may be created per your subscription plan

For Student Users (Tuition Student App):

• School administrators create student accounts
• Students receive login credentials from their school
• Parents must provide consent before student account creation (see Privacy Policy)
• Students cannot modify their own account details

Special Responsibility for Tuition Apps (Staff, Owner, Parent, Student):

Schools using Bizaxl Tuition apps acknowledge:

• School is solely responsible for obtaining, maintaining, and providing proof of parental/guardian consent before creating any student account
• Bizaxl provides consent templates and guidelines; adherence to these is the school's responsibility
• Tuition staff (teachers, administrators) who access student data are responsible for:
  • Handling student data securely and confidentially
  • Not sharing student data outside authorized personnel
  • Following school data policies and applicable law
  • Reporting any unauthorized access or data breach to school administrator immediately
• School administrator is responsible for ensuring all staff comply with data protection obligations
• Bizaxl will not be liable for data breaches caused by staff negligence or mishandling

2.2 Account Security

You are responsible for:

• Keeping passwords confidential
• Preventing unauthorized access
• Notifying us immediately of any breach or unauthorized use
• Accuracy of account information

You are responsible for activity occurring through your account to the extent resulting from your acts, omissions, credential sharing, or failure to maintain reasonable account security.

We are not responsible for:

• Unauthorized access if you share credentials
• Unauthorized use resulting from your failure to maintain account security
• Loss of data due to account compromise caused by your acts or omissions

2.3 Subscription Plans & Billing

Pricing:

• Bizaxl offers various subscription plans per organization
• Specific pricing provided during signup and on your account dashboard
• Pricing may change with 30 days written notice via email

Billing Cycle:

• Subscriptions renew automatically unless canceled
• Billing occurs at the start of each billing cycle
• Invoices sent to the email provided during signup

Payment Methods:

• Accepted: Credit card, debit card, UPI, net banking (via Razorpay/Stripe)
• Payments processed securely; card details never stored by Bizaxl
• Failed payments may result in service suspension

Failed Payments:

• If payment fails, we will attempt retry up to 3 times within 7 days
• If payment is not received within 30 days of the failed charge, your subscription will be terminated
• Your data will be retained for 60 days after termination to allow export or recovery
• Access can be restored at any time by bringing your account current with payment

2.4 Subscription Term & Renewal

Term:

• Subscriptions are available as month-to-month or annual periods (your choice at signup)
• Automatically renew at the end of each billing period unless canceled
• Each renewal cycle charges the same amount as your committed plan, unless additional services have been purchased

Cancellation:

• Cancel anytime by emailing support@bizaxl.com with a cancellation request
• Cancellation effective at the end of your current billing cycle (not immediately)
• You must submit cancellation requests in writing to support@bizaxl.com
• If you need access to end immediately before the end of your billing cycle, specify this in your cancellation email and we will honor the request
• No refund for partial months used
• Data exported or deleted within 60 days of cancellation (see Privacy Policy)

2.5 Refund Policy

We stand behind our service quality. Here's our approach to refunds:

• Subscription Refunds: Subscriptions are billed for the service period provided. Refunds for used periods are generally not available.
• Billing Errors: If we have made an error, we will correct it promptly and refund any overcharge within 14 days.
• System Outages: If a technical failure causes extended downtime (24+ hours) affecting your access, we will provide a service credit for that period.
• Disputes: If you have concerns about your charges, contact support@bizaxl.com. We will review your account and work toward a resolution.

Refund requests should be submitted within 30 days of the charge. Approved refunds are processed within 14 days.

Contact: support@bizaxl.com

3. Your Data

3.1 Data Ownership

Your Data (You Own):

• Content you create in the app (invoices, student records, attendance, etc.)
• Information you upload or enter
• Reports and exports

Bizaxl Data (We Own):

• App code, features, functionality
• Crash reports, usage analytics (anonymized)
• Intellectual property

3.2 Data Processing

How We Use Your Data:

• To provide the app and its features
• To send notifications and updates
• To diagnose crashes and improve performance
• To comply with legal obligations

We do NOT:

• Sell your data to third parties
• Use your data for advertising
• Train public AI models on your data
• Share data outside necessary service providers

For complete details, see our Privacy Policy at bizaxl.com/policies/privacy-policy

3.3 Data Fiduciary and Data Processor Roles

Under India's Digital Personal Data Protection Act, 2023, the roles of data fiduciary and data processor vary depending on the purpose and control of processing:

For Personal Data in Your Bizaxl Instance (Customer Data):

• When your organization submits personal data to be processed in the Bizaxl Service and such processing is conducted solely on your instructions and direction, your organization generally acts as the Data Fiduciary and Bizaxl acts as the Data Processor
• Bizaxl processes such data only as directed by you and in accordance with your instructions
• You retain responsibility for ensuring lawful collection, consent, and processing of personal data under applicable law

For Personal Data That Bizaxl Processes for Its Own Purposes:

• For certain personal data that Bizaxl processes for its own business purposes such as account administration, billing, security, support, and website operations, Bizaxl may act as the Data Fiduciary
• In these cases, Bizaxl determines the purpose and means of processing and complies with all applicable data protection obligations

3.3 Data Retention & Deletion

Active Subscription:

• Your data retained while subscription is active
• Accessible through the app

After Cancellation:

• Data exported within 60 days on request
• Data deleted from Bizaxl systems within 60 days
• Backups purged after standard retention (typically 30 days)
• Tax/legal records retained per Indian law (up to 8 years)

Your Rights:

• Right to access: Email privacy@bizaxl.com
• Right to delete: Cancel subscription + request deletion
• Right to export: Available in-app or via privacy@bizaxl.com
• Right to correct: Update info in-app or request correction

3.4 Tuition Apps: Student Data Responsibility

For schools using Bizaxl Tuition apps (Staff, Owner, Parent, Student):

School Responsibility:

• As between Bizaxl and the school, the school retains all rights and interests in the Customer Data submitted to the Service, subject to the rights of Data Principals under applicable law
• School is responsible for obtaining and maintaining proof of parental/guardian consent before student data entry
• School must ensure all staff accessing student data comply with data protection policies
• School must train staff on confidentiality and data security obligations
• School must report any data breaches or unauthorized access to Bizaxl immediately

Staff Responsibility:

Tuition staff (teachers, administrators) who handle student data are responsible for:

• Accessing student data only for authorized school purposes
• Maintaining confidentiality of all student information
• Following school data security policies
• Not sharing student data outside authorized personnel
• Reporting any suspicious activity or unauthorized access immediately

Staff are bound by these Terms of Service and must comply.

Bizaxl Responsibility:

• Bizaxl secures student data with industry-standard encryption and access controls
• Bizaxl will not share student data with third parties without school's explicit consent
• Bizaxl will delete student data within 60 days of subscription cancellation (or immediately if requested)
• Bizaxl will not be responsible to the extent a security incident results from the acts or omissions of the school, its personnel, or its users, except to the extent the incident is caused or contributed to by Bizaxl's breach of these Terms, applicable law, or its security obligations

4. Intellectual Property

4.1 Bizaxl IP

All intellectual property in the apps (code, design, features, logos, trademarks) is owned by Bizaxl or its licensors and protected by copyright and trademark law.

You are granted a limited license to use; you do not own the IP.

4.2 Your Content IP

You retain ownership of content you create in the app (documents, data, reports).

By using the app, you grant Bizaxl a limited, non-exclusive right to:

• Host, copy, transmit, and process your content solely as necessary to provide, secure, maintain and support the Services
• Back up and recover your data for disaster recovery and business continuity
• Comply with applicable law, court orders, and legal requests
• Act as directed and authorized by you in writing

Bizaxl does not use your content or customer data for product improvement, analytics, training, or any other purpose beyond providing and supporting the Services.

5. Warranties & Disclaimers

5.1 "As-Is" Disclaimer

The app is provided "AS-IS" without warranties of any kind.

We do not warrant that:

• The app will be error-free or uninterrupted
• The app will meet your specific needs
• Third-party integrations will work perfectly
• Data will never be lost

5.2 Implied Warranties Disclaimed

To the maximum extent permitted by law, we disclaim:

• Implied warranty of merchantability
• Implied warranty of fitness for a particular purpose
• Implied warranty of non-infringement

5.3 Internet & Device

We are not responsible for:

• Internet connectivity issues
• Device malfunction or compatibility
• Bandwidth or speed limitations
• Device storage or memory issues

6. Limitations of Liability

6.1 Excluded Damages

In no event shall Bizaxl be liable for:

• Lost profits or revenue
• Lost data or business interruption
• Indirect, incidental, or consequential damages
• Punitive damages
• Damages from third-party services

This applies even if advised of the possibility of such damages.

6.2 Liability Cap

Our total liability to you is limited to the amount you paid for your subscription in the last 12 months.

This cap does not apply to:

• Breach of confidentiality
• Fraud or willful misconduct

6.3 Essential Terms

You acknowledge that:

• This liability limitation is essential to our pricing
• Without it, we could not offer the service at this cost

7. Service Availability & Support

7.1 Service Availability

Bizaxl operates 24/7 and works to maintain reliable service availability.

Scheduled Maintenance:

• We aim to announce scheduled maintenance via email 48 hours in advance as a service target
• Typically occurs during low-use hours
• Our service target is to complete maintenance within 2 hours; however, this is not guaranteed
• During maintenance, the app may be unavailable

Unplanned Outages:

• We work to resolve outages as quickly as possible; resolution timeframes vary based on the nature of the issue
• Status updates provided via support@bizaxl.com when available
• These are service targets, not contractual guarantees. For enterprise customers requiring specific SLA commitments, contact sales@bizaxl.com

7.2 Support

Support Channels:

• Email: support@bizaxl.com
• Response time: Within 24 hours for critical issues, 2-3 days for general inquiries

Support Scope:

• App troubleshooting
• Account & billing issues
• Feature guidance
• Data export/recovery

8. Third-Party Services

8.1 Integrations

Bizaxl apps integrate with third-party services:

• Google (Firebase for push notifications)
• Sentry (crash reporting)
• Razorpay/Stripe (payment processing)
• AWS (data backup)

We are not responsible for:

• Outages or failures of third-party services outside Bizaxl's reasonable control
• Data loss due to third-party service issues, except to the extent caused or contributed to by Bizaxl's acts or omissions, including misconfiguration of third-party services
• Third-party service changes or discontinuation
• Third-party security breaches outside Bizaxl's reasonable control and not caused by Bizaxl's acts or omissions, including misconfiguration, failure to maintain third-party credentials, or failure to implement available security measures

Use of third-party services governed by their own terms & privacy policies.

8.2 Links to Third Parties

The app or website may link to third-party websites. We are not responsible for:

• Third-party content or services
• Third-party privacy practices
• Third-party security
• Availability of third-party sites

You access third-party sites at your own risk.

9. Prohibited Activities & Enforcement

9.1 Prohibited Uses

You agree not to use the app for:

• Illegal activities or violations of law
• Defamation, harassment, or abuse
• Transmission of malware or viruses
• Circumventing security measures
• Unauthorized access or data extraction
• Violating others' intellectual property
• Fraud or deception
• Any activity that could harm Bizaxl or others

9.2 Enforcement

If you violate these Terms, Bizaxl may:

• Suspend your account immediately
• Terminate your subscription without refund
• Take legal action to recover damages
• Report to law enforcement if warranted

Right to Restrict or Remove Content:

• We may restrict access to or remove content where reasonably necessary to comply with applicable law, a binding legal order, or these Terms
• We will not modify customer data or records
• No refund for termination due to violation

10. Termination

10.1 Termination by You

You may terminate anytime by:

• Emailing support@bizaxl.com with cancellation request
• Using in-app cancellation feature (if available)
• Termination effective at end of billing cycle

10.2 Termination by Bizaxl

We may terminate for:

• Violation of these Terms
• Non-payment after 30 days grace period
• Fraud or illegal activity
• Threats or harassment
• App discontinued (with 60 days notice)

Notice required unless:

• Immediate security threat
• Illegal activity

10.3 After Termination

Upon termination:

• Your access ends immediately (or at the date you specify if requesting early termination)
• Subscription charges cease
• Your data is retained for 60 days after termination to allow export or recovery
• You may request data export within the 60-day retention period
• After 60 days, data is deleted from production systems (backup copies purged per retention schedule)
• Tax and legal records retained per applicable law

11. Changes to Terms & Service

11.1 Changes to These Terms

We may update Terms:

• Changes posted at bizaxl.com/policies/terms-of-service
• Material changes: 30 days email notice
• Continued use after notice = acceptance of new Terms
• If you disagree, you must cancel before changes take effect

11.2 Changes to Service

We may:

• Add, remove, or modify features
• Change pricing with 30 days email notice (when pricing is available)
• Discontinue service with 60 days notice
• Migrate to new platform with reasonable notice

Pricing changes do not affect your current billing cycle. Increases apply at next renewal date.

12. Indemnification

12.1 You Indemnify Bizaxl

You agree to defend, indemnify, and hold harmless Bizaxl from third-party claims arising from:

• Content you upload, share, or submit to the app
• Your unlawful use of the app or violation of applicable law
• Your infringement of third-party intellectual property rights
• Your material breach of these Terms or your representations and warranties

This indemnification covers all costs, damages, attorney's fees, and settlements arising from such third-party claims.

13. Dispute Resolution & Governing Law

13.1 Governing Law

These Terms governed by the laws of India, specifically the laws of Karnataka where Bizaxl is based.

13.2 Jurisdiction

Disputes shall be exclusively resolved in courts located in Bengaluru, Karnataka, India.

Both parties consent to the exclusive jurisdiction of these courts.

13.3 Informal Resolution First

Before legal action:

1. Send written notice to support@bizaxl.com describing the dispute
2. Bizaxl responds within 14 days
3. Parties attempt good-faith resolution for 30 days
4. If unresolved, may proceed to legal action

13.4 Applicable Laws

These Terms also subject to:

• Digital Personal Data Protection Act, 2023 (India)
• Information Technology Act, 2000 (India)
• Consumer Protection Act, 2019 (India)
• RBI guidelines on payment and digital transactions

14. Special Provisions for India

14.1 DPDP Act 2023 Compliance

Bizaxl complies with Digital Personal Data Protection Act, 2023.

You have rights to:

• Access your personal data
• Delete your personal data (subject to legal holds)
• Correct inaccurate data
• File complaints with Data Protection Board of India

For details, see Privacy Policy at bizaxl.com/policies/privacy-policy

Data Export and Portability: As a service feature (not a DPDP statutory right), Bizaxl provides the ability to export your data upon request. Contact support@bizaxl.com for data export requests.

14.2 GST

Prices exclude GST where applicable.

• GST will be added per invoicing
• Bizaxl is GST-registered
• GST certificate provided on request

14.3 Consumer Protection Act

For Indian consumers:

• You have rights under Consumer Protection Act, 2019
• Grievances may be filed with Consumer Commission
• Our grievance officer: grievance@bizaxl.com (48-hour response)

14.4 Payment Compliance

Payments and recurring transactions are processed through third-party payment providers (Razorpay, Stripe) and are subject to applicable Indian law and regulatory requirements.

15. Contact & Grievances

15.1 Support Contact

General Support & Sales:

• Email: support@bizaxl.com
• Phone: 9886711156
• Website: bizaxl.com/contact

Privacy-Related:

• Email: privacy@bizaxl.com
• Response time: 7 business days

Grievances (DPDP Act):

• Email: grievance@bizaxl.com
• Response time: 48 hours acknowledgment, 30 days resolution

15.2 Mailing Address

Bizaxl Optimisations LLP
No: 302, 1st Floor, 2nd A Main, 3rd A Cross
Kasturinagar, East of NGEF
Bengaluru 560043, Karnataka, India

16. Miscellaneous

16.1 Entire Agreement

These Terms, plus Privacy Policy and any addendums, constitute the entire agreement between you and Bizaxl regarding the apps. Previous agreements, negotiations, and understandings are superseded.

16.2 Severability

If any part of these Terms is invalid or unenforceable, that part is severed, and the remaining Terms continue in full effect.

16.3 Waiver

No waiver of any Term means waiver of all Terms. We can waive specific Terms only in writing.

16.4 Assignment

You cannot assign or transfer these Terms. Any attempt to do so is void.

Bizaxl may assign these Terms to affiliates or in connection with merger/acquisition.

16.5 Notices

Notices sent to:

• Email: support@bizaxl.com
• Mailing address: (Above)
• In-app notifications

Notices effective when sent. Email confirmation advised.

16.6 Headings

Section headings are for convenience only and do not limit the scope of any provision.

16.7 Survival

Provisions that survive termination:

• Intellectual property (Section 4)
• Warranties & disclaimers (Section 5)
• Limitation of liability (Section 6)
• Indemnification (Section 12)
• Dispute resolution (Section 13)
• Any payment obligations

17. Acknowledgment

By using Bizaxl apps, you acknowledge that:

• You have read these Terms
• You understand and accept all terms
• You have authority to bind your organization (if applicable)
• You understand the limitations of liability
• You agree to pay applicable subscription fees
• You accept our privacy practices
• You will comply with all applicable laws

Last Updated: September 2, 2026
Version: 1.0
Effective Date: September 2, 2026

For questions about these Terms, contact: support@bizaxl.com